Quick-Strike – 2016

Ramsden VR; Crowe-Weisberger J; Loignon C; Dupéré S; Fortin M; Dahrouge S

Background

Literacy is now recognized as an important determinant of health and has been found to be closely linked to other social determinants of health in Canada. Individuals with low health literacy face significant barriers in self-management of chronic diseases and navigating the health care system. The involvement of people with low literacy in research is crucial because these people are: 1. more likely to live with multiple chronic conditions and at the same time may be excluded from mainstream healthcare services; and, 2. are often under-represented in primary care innovation focused research.

Objectives

To co-create innovative solutions with individuals/patients with low health literacy.

Methods

Design: participatory research integrated with authentic engagement. Setting: primary health care. Participants: Individuals/patients with low health literacy, including urban Aboriginal peoples with low levels of education, individuals/patients living in poverty and non-English speaking new Canadians, experience major obstacles in health literacy and navigating the health care system in every province in Canada.

Results

Building upon Health Literacy in the Patient’s Medical Home, persons living with low health literacy were invited to provide input into questions that would help them prepare to visit their family physician/nurse practitioner. These questions are in the process of being framed within a wallet card and will be built into an on-line app so that these individuals can better navigate the health care system and more optimally engage in self-care.

Conclusion

This bottom-up approach to Health Literacy in the Patient’s Medical Home will enhance patient visits and improve physician/nurse practitioner communication while at the same time assist these individuals/patients with navigating the health care system.